Refund Policy
Last updated: February 28, 2024
This Refund Policy describes the conditions under which Rkahob provides refunds for purchases made through our platform. By completing a purchase, you acknowledge that you have read and agree to the terms outlined below.
1. Scope of This Policy
This policy applies to all digital products, online courses, lecture access, and subscription services purchased directly through wuciheu.pro. It does not apply to purchases made through third-party platforms or resellers, which are governed by their own respective refund terms.
2. Eligibility for a Refund
Refund requests may be considered under the following conditions:
- The request is submitted within the eligible refund window described in Section 3.
- The purchase was made directly through our platform.
- The content or service was not fully consumed or completed.
- A valid reason is provided with the request.
Refunds are evaluated on a case-by-case basis. Meeting the above conditions does not guarantee automatic approval.
3. Refund Window
Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will not be considered unless exceptional circumstances apply, as determined solely by Rkahob.
4. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Purchases where the full course or content has been completed or accessed in its entirety.
- Downloadable materials that have been accessed or downloaded.
- Subscription renewals where the renewal period has already begun and access has been used.
- Promotional purchases, discounted bundles, or items acquired through special offers unless explicitly stated otherwise at the time of purchase.
- Requests submitted outside the eligible refund window.
5. How to Request a Refund
5.1 Submitting Your Request
To initiate a refund request, contact our support team at [email protected] with the following information:
- Full name associated with the account.
- Email address used at the time of purchase.
- Order or transaction reference number.
- Date of purchase.
- A clear description of the reason for the refund request.
5.2 Review Process
Once your request is received, our team will review it and respond within 5 business days. We may request additional information to complete the review. Failure to provide requested information may result in the closure of your request.
5.3 Decision and Notification
You will be notified of the outcome via the email address provided in your request. Approved refunds are final and will be processed as described in Section 6.
6. Refund Processing
Approved refunds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider:
- Credit or debit cards: 5 to 10 business days after approval.
- Digital payment methods: 3 to 7 business days after approval.
- Bank transfers: Up to 14 business days after approval.
Rkahob is not responsible for delays caused by financial institutions or payment processors once a refund has been issued on our end.
7. Partial Refunds
In certain cases, a partial refund may be offered rather than a full refund. This may apply when a portion of the content or service has been accessed, or when a refund is approved outside the standard window due to exceptional circumstances. The amount of any partial refund is determined at the sole discretion of Rkahob.
8. Subscription Cancellations
Cancelling an active subscription stops future billing but does not automatically entitle the account holder to a refund for the current billing period. Access to subscription content will continue until the end of the paid period. Refund requests for subscription charges are subject to the same eligibility criteria outlined in this policy.
9. Technical Issues and Service Failures
If you experience a technical issue that prevents access to purchased content, please contact us at [email protected] before submitting a refund request. We will make reasonable efforts to resolve the issue. If the issue cannot be resolved within a reasonable timeframe, a refund or alternative remedy may be offered at our discretion.
10. Chargebacks and Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute with their financial institution. Initiating a chargeback without first contacting us may result in the suspension of your account pending investigation. We reserve the right to contest chargebacks that we believe are not justified under the terms of this policy.
11. Modifications to This Policy
Rkahob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised date. Continued use of our services following any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
12. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please reach out to us through any of the following:
- Email: [email protected]
- Phone: +48322620697
- Address: Gołębia 10, 31-007 Kraków, Poland
Our support team is available to assist you and will respond to all inquiries as promptly as possible during standard business hours.